FREQUENTLY ASKED QUESTIONS

Everything you need to know before shopping with SOUPASLAY.

If you can’t find the answer you’re looking for, please don’t hesitate to get in touch. We’re always happy to help.

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Are all items authentic?

Yes. Every item sold by SOUPASLAY is guaranteed authentic.

Each piece undergoes a careful authentication process before being offered for sale. Where applicable, items are authenticated using Entrupy, alongside our own in-house inspection and research.

For more information, please visit our Authentication Process page.

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What condition are the items in?

As all of our pieces are vintage or pre-owned, gentle signs of age and wear are to be expected.

Every item is individually inspected and assigned a condition grade. Any notable flaws will always be clearly described and photographed in the product listing.

For more information, please visit our Condition Guide.

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Will you restock sold-out items?

Due to the unique nature of vintage fashion, most pieces are one of a kind and cannot be restocked.

Once an item has sold, it is unlikely to become available again. We recommend purchasing promptly if you’ve found something you love.

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Do you ship internationally?

Yes. We ship worldwide.

Shipping rates and estimated delivery times are calculated at checkout based on your destination. International customers are responsible for any applicable customs duties, taxes or import fees charged by their destination country.

Please refer to our Shipping Policy for more information.

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Will I need to pay duties and taxes for international orders?

International orders may be subject to customs duties, taxes or import fees imposed by your destination country. These charges are the responsibility of the purchaser and are not included in the purchase price or shipping fees unless otherwise stated.

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What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay, Shop Pay and other payment methods available at checkout. Available payment options may vary depending on your location.

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Can I reserve an item?

Unfortunately, we are unable to place items on hold or accept reservations.

All pieces are sold on a first come, first served basis.

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Can I cancel my order?

Orders cannot be cancelled once they have been placed.

Please review your order carefully before completing your purchase.

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Do you accept returns or exchanges?

Due to the unique nature of vintage and pre-owned items, all sales are final.

We encourage customers to review the product description, measurements and photographs carefully before purchasing. If you have any questions, we’re always happy to assist prior to checkout.

Please refer to our Returns Policy for full details.

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What happens if my parcel received is incorrect, damaged or lost?

If your parcel is incorrect, arrives damaged, or you believe it has been lost in transit, please contact us at soupaslay@gmail.com as soon as possible, and attach the relevant images or screenshots.
We'll work with the shipping carrier to investigate the issue and assist you in resolving the matter.

Do you clean your items?

Yes. Every item is carefully inspected and lightly cleaned where appropriate before being photographed and offered for sale.

As these are vintage and pre-owned pieces, we avoid excessive cleaning or restoration that may compromise the item’s originality or character.

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Can I request additional photos or measurements?

Absolutely.

If you’d like to see additional photographs, measurements or specific details before purchasing, simply get in touch and we’ll be happy to assist whenever possible.

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How are measurements taken?

All measurements are taken by hand with the item laid flat and are provided as a guide.

Please allow a tolerance of approximately ±1 cm due to manual measurement. We recommend comparing the measurements provided with a similar item you already own for the best fit.

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Do items come with their original dust bag, box or authenticity card?

Any original accessories included with an item, such as a dust bag, box, authenticity card or care booklet, will be clearly stated in the product description.

Unless specifically listed, original accessories are not included.

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Do you offer sourcing services?

Yes.

If you’re searching for a particular designer piece, feel free to get in touch. While we cannot guarantee availability, we’ll be happy to keep an eye out through our sourcing network.